Top Talent, Tailored for Your Success

Unleash the Full Potential of Rapid Analysis Empowering Timely Decision-Making & Driving.

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Trusted by 500+ companies

Our Approach

Partner with us to leverage advanced technologies that optimize operations, enhance customer experiences.

100% Dedicated,
Passion-Driven

Don't work with generic
staff. We hire support
agents with at least 3 years of customer support experience and knowledge
of your space.

Any Language, Any Time Zone

Our expertise spans 60+ languages and 5
continents, ensuring seamless operations worldwide.

365/24/7 & Omnichannel

Connect with your customers whenever and wherever they are-whether by phone, email, text, chat, in—app or social.

QA, Training, & Coaching

Every team is staffed with dedicated QA specialists, expert trainers, and performance coaches, ensuring consistently superior results and stable.

We’ve Helped
‍Innovative Companies

Hundreds of all sizes and across all industrieshave
made a big improvements with us.

90%+

Client Satisfaction Rate

4.9

Glassdoor happiness rating

100+

leading Customer Experience integrations

97%

employee retention in 2024

Customer Support

Your dedicated team is fully committed to delivering exceptional customer support. That's why 95% of our clients trust us to expand their services within the first 3 months.

Client Services

General customer service

Inbound/outbound

Lead Generation

Appointment Scheduling

Tech Support

App User & Platform Support

E-commerce Support

Digital support

Chatbot

Live Chat

Phone

SMS

Social Media

In-App Messaging

Services Framework

In-App Messaging

Seasonal Support

Single-point of Contact

Content updates & optimization

Ongoing Reporting, Training and Management

Multilingual Support (60+ Languages)

SurgeProtect

Scale Without limits

From urgent projects to unexpected demands, we've got your back. Access elite talent instantly, scale down seamlessly.

Holiday Seasons

Seasons of the year

Tax Season

Weather Events

Sporting Events

Brand Campaigns

Back To School

Crisis Managements

Get Started

Frequently Asked Questions

Out of thousands of applications we receive, only the top 2% make the cut. Our rigorous screening process ensures that you work with professionals who are:

How is cloud sourcing different from hiring a virtual assistant?

Cloud Sourcing is for companies that want to outsource an entire function, not just a specific set of tasks.

How does Cloud Sourcing work with my existing process?

If your current process for a function is effective, we’ll take it over and run it. If you need a new process, we’ll build one, then run it for you.

How much time will this save my team?

Your team will not have to worry about the day-to-day running of any function you outsource to Cloud Sourcing. We’ll provide regular updates about what we’re doing and what’s happening with everything we run on your behalf.

Can we scale up later if we need more help?

Absolutely. As your needs grow, we’ll adjust our staffing and automation without you having to worry about hiring or onboarding new staff.

How does the AI automation work?

We build automations around your workflows to reduce manual work and improve consistency. Humans remain accountable for quality and outcomes.

Simplified Hiring Process

Out of thousands of applications we receive, only the top 2% make the cut. Our rigorous screening process ensures that you work with professionals who are: